If I dont love it, can I return it?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dearboacontact@gmail.com. Please note that returns will need to be sent to the following address: 17 Church Street, Geelong West Victoria 3218, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dearboacontact@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dearboacontact@gmail.com.
Can I Click & Collect?
Absolutely! We offer Click and Collect. Simply select the "Click and Collect" option during your checkout process.
Your order be collected from our store located at 17 Church Street, Geelong West, Victoria 3218.
You'll receive an email when your order is ready for you to pick up.
Do you have Afterpay?
Yes! Buy now & pay later when you shop with Afterpay.
I need a sizing guide
Top Sizing Guide
Bottom Sizing Guide
